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Understand Your Rights Before You Play

fa990 operates under a defined set of legal terms that govern how your account, payments, and data are handled. Whether you fund through bKash, Nagad, or Rocket, these terms apply from the moment you open an account — and your access depends on local…

Account TermsEligibility RulesPayment ConditionsData HandlingJurisdiction Notice
fa990 Understand Your Rights Before You Play
CONTACT PATHS

Reach Us on Legal Matters

If you have a question about these terms, your account eligibility, or a payment dispute involving bKash, Nagad, or Rocket, our support team handles legal and account queries directly. Reach out through any of the channels below and reference your account ID for faster handling.

Team online

Live Chat

Open the chat window from your account dashboard. Available for account and legal queries; response times vary by queue but we aim to connect you quickly.

Email Support

Send your legal or account query to our support address. Include your registered mobile number and the payment method involved — bKash, Nagad, or Rocket.

Help Centre

Our help centre covers account terms, payment conditions, and eligibility questions in detail. Search by topic or browse the legal section directly from your account.

ACCOUNT SECURITY

How We Handle Your Account and Data

fa990 applies account-level security and data handling practices that are consistent with how we manage payments through bKash, Nagad, and Rocket. Your data is not sold to third parties, and payment verification steps are in place to protect your wallet from unauthorised access.

Data Retention

We retain account and transaction data for the period required under applicable regulations. You may request a summary of your stored data by contacting support with your account ID.

Cookie Use

We use session and functional cookies to keep your account active and remember your payment preferences. You can manage cookie settings from your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account wallet.

Change Requests

To update your registered details — including the mobile number linked to your bKash, Nagad, or Rocket wallet — submit a change request through the account settings page with identity verification.

Legal Questions We Hear Most

These are the questions Bangladesh account holders ask most often about our legal terms, eligibility, and data practices.

Access depends on your local law and eligible region. We do not make legal determinations for individual users — check whether online gaming is permitted in your jurisdiction before opening an account.

If your account is closed for a terms breach, any remaining balance is reviewed under our withdrawal conditions. Funds linked to disputed transactions may be held pending investigation before release.

Contact our support team via email or live chat with your account ID and registered mobile number. We will process your data request in line with applicable retention and privacy rules.

We notify registered accounts of material changes before they take effect. Continued use after notification means you accept the updated terms. You can close your account if you do not agree.

Breaches include providing false registration details, using another person's bKash, Nagad, or Rocket wallet, attempting to manipulate account balances, or accessing the platform from a restricted region.

Raise the dispute through live chat or email support, referencing your account ID and the transaction date. Payment disputes involving Rocket, Nagad, or bKash are reviewed by our accounts team directly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.